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Refund Policy

Last updated: June 2026

KeyAppix sells digital products — gift card codes, game keys, in-game currency, premium account credentials, software licences and similar electronic goods. Because these items are delivered instantly and cannot be returned once revealed, all sales are final.

No refunds. No returns.

All purchases on KeyAppix are final and non-refundable. Once a digital code or account is delivered, it cannot be returned, exchanged for cash, or refunded.

1. Why we don't offer refunds

Digital codes (gift cards, game keys, top-ups, account credentials, etc.) are unique, one-time-use items. The moment a code is delivered to you it is considered "consumed" — we cannot resell it, recover it, or verify whether it has been used. For this reason KeyAppix does not offer refunds, partial refunds, store credit or exchanges on any delivered digital product.

2. Non-returnable items

The following are strictly non-returnable and non-refundable:

  • Gift cards (Steam, PSN, Xbox, Google Play, iTunes, Razer Gold, etc.)
  • Game keys and DLC codes
  • In-game coins, gems, top-ups and currency packs
  • Premium accounts and subscription credentials
  • Skins, cosmetics and in-game items
  • Software licences and activation keys
  • Any product where the code, key or credentials have been revealed

3. When we will help

Even though we don't issue refunds, we stand behind every code we sell. If something goes wrong because of our error, we will make it right by replacing the product. This covers:

  • A code that is invalid, already redeemed, or fails to activate.
  • The wrong region or wrong product delivered.
  • An order paid for but never delivered.

In these cases we will, at our discretion, deliver a replacement code or substitute product of equivalent value. We do not provide cash refunds.

4. How to report an issue

Any claim must be raised within 24 hours of delivery via our contact page. Please include:

  • Your order ID
  • A clear screenshot or video of the error message from the official platform
  • The exact code you tried to redeem

Claims made after 24 hours, or without proof, cannot be processed.

5. Situations we cannot help with

  • You changed your mind or no longer want the product.
  • You purchased the wrong product, region or platform.
  • Your account was banned, suspended or restricted by the platform.
  • The code was shared, leaked, or redeemed by someone else after delivery.
  • You did not read the product description, region restrictions, or system requirements.

6. Failed or duplicate payments

If a payment was charged but no order was created, contact us with proof and we will return the unallocated amount to your original payment method or as KeyAppix store credit, at our discretion. This is not a refund on a delivered product — it is a reversal of an unfulfilled transaction.

7. Chargebacks

Initiating a chargeback or payment dispute on a successfully delivered digital product is considered fraudulent. Your KeyAppix account will be permanently suspended and the matter may be escalated to the relevant authorities.

8. Changes

We may update this policy at any time. The latest version is always available on this page.

9. Contact

Questions about this policy? Reach out via our Contact page.